Frequently Asked Questions
Find answers to common questions about Food Delivery Canada. If you can't find what you're looking for, don't hesitate to contact our support team.
How do I place an order on Food Delivery Canada?
Placing an order with Food Delivery Canada is quick and easy. Follow these simple steps:
- Download our mobile app or visit our website
- Enter your delivery address
- Browse restaurants and cuisines available in your area
- Select your desired items from the restaurant menu
- Add items to your cart and proceed to checkout
- Choose your payment method and confirm your order
- Track your delivery in real-time
Orders typically arrive within 30-45 minutes depending on restaurant preparation time and delivery distance. You'll receive notifications at each stage of your order, from confirmation to delivery.
What payment methods do you accept?
We accept multiple payment methods for your convenience:
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- ✓ Debit Cards: All major Canadian debit cards
- ✓ Digital Wallets: Apple Pay, Google Pay, PayPal
- ✓ Cash on Delivery: Available for select restaurants and areas
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All transactions are encrypted and secure. Your payment information is never shared with restaurants or delivery partners.
Is there a minimum order amount?
Minimum order amounts vary by restaurant and location:
- Standard restaurants: Minimum order is typically $15-$25 CAD
- Premium restaurants: Minimum order may be $30-$50 CAD
- Fast food and casual: Some have no minimum order requirement
- Promotions: Check for special offers that may waive or reduce minimum orders
The minimum order for each restaurant is clearly displayed in the restaurant details before you start adding items to your cart. You'll also see your current order total and how much more you need to reach the minimum, if applicable.
How are delivery fees calculated?
Our delivery fees are calculated based on several factors to ensure fair pricing:
You'll see the exact delivery fee before confirming your order. No hidden charges!
Can I schedule a delivery for later?
Yes! You can schedule your delivery for a future time:
- • Schedule deliveries up to 30 days in advance
- • Choose your preferred delivery time window (e.g., 6:00 PM - 6:30 PM)
- • Receive a reminder notification 30 minutes before your delivery window
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To schedule a delivery, simply select "Schedule for later" during checkout and choose your preferred date and time. This is perfect for planning meals ahead or ensuring food arrives exactly when you want it.
What's your refund policy?
We want you to be completely satisfied with your order. Here's our refund policy:
To request a refund, contact our support team through the app or email support@fooddeliverycanada.com. We'll investigate and resolve your issue promptly.
Quick Links
Account & Profile Questions
How do I create an account?
Creating an account is simple and takes less than 2 minutes:
- Download the app or visit our website
- Click "Sign Up" on the login page
- Enter your email address or phone number
- Create a strong password
- Enter your name and delivery address
- Verify your email or phone with the code we send
- You're ready to order!
Can I use the app without creating an account?
While you can browse restaurants without an account, you'll need to create one to place an order. Creating an account offers several benefits:
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- ✓ Access personalized recommendations
- ✓ Earn loyalty rewards
- ✓ Faster checkout process
How do I reset my password?
If you've forgotten your password, follow these steps:
- Click "Forgot Password" on the login page
- Enter your email address or phone number
- We'll send you a password reset link
- Click the link and create a new password
- Log in with your new password
The reset link expires after 24 hours for security purposes. If you don't receive an email, check your spam folder.
How do I update my profile information?
To update your profile information:
- Log in to your account
- Go to "Account Settings" or "My Profile"
- Click "Edit Profile"
- Update your name, email, phone, or password
- Save your changes
You can also manage your delivery addresses, payment methods, and notification preferences from the account settings page.
What is the loyalty rewards program?
Our loyalty rewards program lets you earn points on every order:
Check your rewards balance in your account dashboard. Points never expire as long as your account remains active.
How do I delete my account?
To delete your account permanently:
- Go to "Account Settings"
- Scroll to "Account Management"
- Click "Delete Account"
- Confirm your decision (this action is permanent)
- Your account and all associated data will be deleted within 30 days
Before deleting your account, note that any remaining loyalty points and credits will be forfeited. If you have any pending orders, please cancel them first.
Delivery & Order Issues
How can I track my delivery?
You can track your delivery in real-time through multiple ways:
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- • SMS updates: Text messages sent to your phone at key milestones
- • Driver info: See driver name, photo, vehicle, and contact information
You can also contact your delivery driver directly through the app if you need to provide special instructions.