How It Works
Discover how simple and convenient it is to order delicious food from your favorite restaurants in Canada. Our streamlined process ensures you get your meal quickly and reliably.
Step 1: Browse & Choose
Start your culinary journey by exploring our extensive network of partner restaurants across Canada. Whether you're craving authentic Italian pasta, spicy Indian curry, fresh sushi, or classic burgers, you'll find thousands of options at your fingertips. Use our powerful search and filter tools to narrow down by cuisine type, restaurant rating, delivery time, or price range.
Each restaurant profile includes detailed information about their specialties, customer reviews, photos of popular dishes, and current operating hours. You can check real-time availability and see which restaurants are actively accepting orders right now. Our smart recommendation engine also suggests restaurants based on your past orders and preferences.
- ✓ Filter by cuisine, price, ratings, and delivery time
- ✓ View detailed restaurant profiles and customer reviews
- ✓ See real-time availability and operating hours
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Step 2: Select Your Meal
Once you've chosen your restaurant, explore their complete menu with high-quality photos and detailed descriptions of each dish. Every item includes nutritional information, ingredient lists, and allergen warnings to help you make informed choices. You can customize your order by selecting portion sizes, adding special instructions, and choosing from available add-ons like extra toppings or side dishes.
Our intuitive menu interface makes it easy to browse categories, view combo deals and special offers, and add multiple items to your cart. You can save your favorite meals for quick reordering in the future. If you need help deciding, check out the "Most Popular" and "Chef's Recommendations" sections to discover customer favorites and signature dishes.
- ✓ Browse detailed menus with photos and descriptions
- ✓ Customize items with portion sizes and special instructions
- ✓ View allergen information and nutritional details
- ✓ Discover special offers and combo deals
Step 3: Checkout & Payment
Proceed to our secure checkout process where you'll review your entire order, confirm delivery details, and choose your preferred payment method. We accept all major credit cards, debit cards, digital wallets including Apple Pay and Google Pay, and cash on delivery for your convenience. Our payment gateway uses industry-leading encryption to protect your financial information.
At checkout, you can apply promo codes and loyalty discounts to reduce your total. Review the itemized breakdown of your order including subtotal, delivery fees, taxes, and any applicable discounts. You can also add special delivery instructions, select your preferred delivery time window, and opt-in to receive order notifications via SMS or email.
- ✓ Multiple secure payment options available
- ✓ Apply promo codes and loyalty rewards
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- ✓ Review itemized pricing and delivery details
Step 4: Track & Receive
After placing your order, you'll receive instant confirmation and can track your delivery in real-time. Our advanced tracking system shows you exactly where your food is at every stage: when it's being prepared in the restaurant kitchen, when our driver picks it up, and live GPS tracking as they head to your location. You'll receive push notifications and SMS updates at each milestone.
You can contact the driver directly through our app if needed, and our 24/7 customer support team is always available to help with any issues. Once your order arrives, rate your experience and provide feedback about the food quality and delivery service. Your reviews help us maintain high standards and reward excellent restaurants and drivers.
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- ✓ Push notifications and SMS updates throughout delivery
- ✓ Direct communication with driver support
- ✓ Rate and review your experience
Ordering Process Overview
Search & Browse
Find restaurants by cuisine, location, ratings, or delivery time. Explore thousands of dining options with detailed menus and customer reviews.
Add to Cart
Select your favorite dishes, customize them with special instructions, and add multiple items to your cart. Review your selections anytime.
Checkout
Review your order, apply discounts, select payment method, and confirm delivery address. The entire process takes less than two minutes.
Enjoy Your Meal
Track your order in real-time, receive updates as it's prepared and delivered, then enjoy your delicious food at home or your location.
Delivery & Tracking
Minutes Delivery Time
Most orders arrive within 15 to 45 minutes depending on restaurant location and order complexity. Peak hours may see slightly longer wait times.
Around the Clock Service
Order food at any time, day or night. Our network of restaurants and drivers operates continuously to serve your cravings whenever they strike.
Real-Time Tracking
Follow your order from restaurant to your door with live GPS tracking. Receive instant notifications about every step of the delivery process.
How Our Tracking System Works
Our sophisticated tracking technology uses GPS, real-time data synchronization, and intelligent algorithms to provide you with accurate delivery estimates and live location updates. When you place an order, the system automatically assigns it to the nearest available driver and optimizes the delivery route for speed and efficiency.
You can see the restaurant preparing your food, watch as our driver picks it up, and follow their journey to your location on an interactive map. If there are any delays, you'll be notified immediately with an updated estimated arrival time. Our system also allows you to contact the driver directly through the app for any questions or special delivery instructions.
After delivery, you can rate both the restaurant and the driver, helping us maintain quality standards and reward excellent service. Your feedback directly impacts restaurant and driver ratings, which influences their availability and visibility on our platform.
Payment Options
Multiple Payment Methods
We accept a wide variety of payment methods to make ordering as convenient as possible. Whether you prefer traditional credit cards, digital wallets, or cash on delivery, we've got you covered with secure, reliable payment processing.
Credit & Debit Cards
Visa, Mastercard, and American Express. All transactions are encrypted and PCI-DSS compliant.
Digital Wallets
Apple Pay, Google Pay, and Samsung Pay for quick, secure payments with one tap.
Cash on Delivery
Pay the driver directly in cash when your order arrives. No additional fees or surcharges.
Bank Transfers
Direct bank transfers available for corporate accounts and bulk orders.
Gift Cards & Credits
Use Food Delivery Canada gift cards and account credits for seamless payments.
Security & Privacy
Your payment information is protected by industry-leading security measures. We use SSL encryption for all transactions, maintain PCI-DSS Level 1 compliance, and never store complete credit card numbers on our servers. Your data is encrypted both in transit and at rest.
We partner with trusted payment processors and financial institutions to ensure every transaction is secure and fraud-protected. Your personal information is never shared with restaurants or third parties without your explicit consent. You can review and manage your payment methods anytime in your account settings.
Customer Support
📞 Phone Support
Reach our friendly customer service team by phone for immediate assistance with any questions or concerns about your order.
+1-416-867-5309Mon-Fri: 9:00-22:00, Sat-Sun: 10:00-23:00
📧 Email Support
Send us an email with detailed information about your issue, and our support team will respond promptly with a solution.
support@fooddeliverycanada.comAverage response time: 2-4 hours
💬 Live Chat
Chat with our support team in real-time directly from the app or website for quick answers and immediate assistance.
Available 24/7 during operating hours
Common Issues & Solutions
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Order hasn't arrived
Check the real-time tracking to see your driver's location. If there's an issue, contact support immediately for assistance.
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Missing items in delivery
Report missing items within 24 hours of delivery. We'll investigate and provide a refund or replacement.
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Food quality concerns
If food quality doesn't meet expectations, contact us with photos for documentation. We work with restaurants to resolve issues.
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Payment issues
If your payment failed or was charged twice, our support team can investigate and resolve the issue quickly.
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Account or login problems
Can't access your account? We can help you reset your password or recover your account information.
Our Commitment to You
We're committed to providing exceptional customer service and resolving any issues quickly and fairly. Your satisfaction is our priority, and we stand behind every order we deliver. If you're not satisfied with your experience, we'll make it right.
Frequently Asked Questions
How do I create an account?
Creating an account is quick and easy. Click the "Sign Up" button in the top right corner or download our mobile app. Enter your email address, create a secure password, and provide your name and delivery address. You can also sign up using your Google or Facebook account for faster registration. Once verified, you're ready to start ordering!
What are the delivery fees?
Delivery fees vary based on your location, the restaurant distance, and current demand. You can see the exact delivery fee before confirming your order at checkout. We offer free delivery on orders over a certain amount at participating restaurants. Premium members enjoy reduced delivery fees and exclusive discounts through our loyalty program.
You can modify your order within a few minutes of placing it, before the restaurant starts preparing your food. Once preparation has begun, changes cannot be made. However, you can cancel your order and place a new one if needed. If you have special requests, add them in the delivery notes section at checkout, and the driver can relay them to the restaurant.