Privacy Policy
At Food Delivery Canada Inc., we are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Last Updated: January 2024
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. Your continued use of our website and services means you accept our Privacy Policy.
1. Information We Collect
Personal Information You Provide Directly
We collect information that you voluntarily provide when you create an account, place an order, or interact with our services. This includes:
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- • Delivery Information: Delivery addresses, special instructions, and contact details
- • Payment Information: Credit card details, billing addresses, and transaction history
- • Communication Data: Messages, feedback, reviews, and customer service inquiries
- • Dietary Preferences: Food allergies, dietary restrictions, and taste preferences
Information Collected Automatically
When you access our website or mobile application, we automatically collect certain information about your device and usage patterns:
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- • Cookies and Tracking Technologies: Information stored through cookies, pixels, and similar technologies
Information from Third Parties
We may receive information about you from third parties, including restaurant partners, delivery drivers, payment processors, and analytics providers. This helps us improve our services and verify information you provide.
2. How We Use Your Information
Food Delivery Canada uses the information we collect for various purposes to enhance your experience and operate our platform effectively:
Service Delivery
Processing and fulfilling your food orders, managing deliveries, and providing customer support related to your transactions.
Account Management
Creating and maintaining your account, verifying your identity, and managing your preferences and settings.
Personalization
Customizing your experience, recommending restaurants and dishes based on your preferences and order history.
Marketing & Communications
Sending promotional offers, newsletters, and updates about new restaurants or features (with your consent).
Security & Fraud Prevention
Detecting and preventing fraudulent activities, maintaining security, and complying with legal obligations.
Analytics & Improvement
Analyzing usage patterns, improving our services, and developing new features based on user behavior.
3. How We Share Your Information
We do not sell your personal information to third parties. However, we may share your information in the following circumstances:
1 Restaurant Partners
We share your order information, delivery address, and special instructions with restaurant partners to prepare and fulfill your order. Restaurants use this information solely to complete your order and improve their services.
2 Delivery Partners
Delivery drivers receive your order details, delivery address, phone number, and special instructions necessary to deliver your food safely and on time. They do not receive payment information.
3 Payment Processors
Payment information is processed by trusted third-party payment processors who comply with PCI-DSS standards. We do not store full credit card numbers on our servers.
4 Service Providers
We engage service providers for analytics, customer support, email delivery, hosting, and other business functions. These providers are contractually obligated to use your information only as necessary to provide services to us.
5 Legal Requirements
We may disclose your information when required by law, court order, government request, or to protect our rights, privacy, safety, or property. We will notify you of such requests unless legally prohibited.
6 Business Transfers
If Food Delivery Canada is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change.
4. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:
SSL/TLS Encryption
All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
Secure Authentication
We use strong password requirements and multi-factor authentication options to protect your account.
Access Controls
Employee access to personal information is restricted and monitored. Only authorized personnel can access sensitive data.
Regular Audits
We conduct regular security audits and vulnerability assessments to identify and address potential threats.
Important Note: While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. If you have concerns about the security of your account, please contact us immediately.
5. Your Privacy Rights and Choices
We believe you should have control over your personal information. Depending on your location, you may have the following rights:
Right to Access
You have the right to request and access the personal information we hold about you. We will provide this information in a clear, portable format within 30 days of your request.
Right to Correction
You can request that we correct any inaccurate or incomplete information we hold about you. You may also update your information directly through your account settings.
Right to Deletion
You may request the deletion of your personal information, subject to certain legal exceptions. We will delete your data within 30 days unless we have a legitimate reason to retain it.
Right to Opt-Out of Marketing
You can opt out of receiving promotional emails and marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your preferences in your account settings.
Right to Data Portability
You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another service provider.
Cookie Management
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect some website functionality.
6. Cookies and Tracking Technologies
Food Delivery Canada uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze how you use our platform.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas. You cannot opt out of these cookies.
Performance Cookies
These cookies collect information about how you use our website, such as which pages you visit and any errors you encounter. This helps us improve our platform's performance.
Functional Cookies
These cookies remember your choices and preferences, such as language selection and account information, to provide a personalized experience.
Marketing Cookies
These cookies track your activity to deliver personalized advertisements and measure the effectiveness of marketing campaigns. You can control these through your privacy settings.
Third-Party Tracking
We use third-party analytics services (such as Google Analytics) to understand user behavior and improve our services. These services may place their own cookies on your device.
For more information about how Google Analytics collects and uses data, please visit their Privacy Policy.
7. Children's Privacy
Food Delivery Canada does not knowingly collect personal information from children under the age of 13. Our services are not directed to children, and we do not intentionally solicit or accept information from minors.
Parental Consent
If we become aware that we have collected information from a child under 13 without parental consent, we will take immediate steps to delete such information and terminate the child's account.
If you believe we have collected information from a child under 13, please contact us immediately at support@fooddeliverycanada.com.
Parental Controls
We encourage parents and guardians to monitor their children's online activities and use parental control tools to restrict access to inappropriate content. Parents can contact us if they wish to review, delete, or restrict the collection of information about their children.
8. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period varies depending on the type of information and the purpose for which we use it.
Account Information
Retained for the duration of your account and for 2 years after account deletion for legal and business purposes.
Order Information
Retained for 7 years to comply with tax and accounting requirements and to handle disputes and refunds.
Payment Information
Encrypted and retained according to PCI-DSS standards. Payment records are kept for 7 years for billing and audit purposes.
Marketing Communications
Retained until you unsubscribe. Unsubscribe requests are processed within 10 business days.
Deletion Request: You may request the deletion of your personal information at any time, subject to legal retention requirements. We will securely delete your data within 30 days of your verified request.